Front Office Guest Service Attendant - Porter (Welcome Warrior x 3)

POSITION SUMMARY 

The Warrior will be required to greet the guests entering and leaving the hotel. Conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

We are looking for 3 Attendants who can perform the work of Warriors. 

Key Responsibilities

• Reports to Bell Captain during each shift.
• Opens car doors for guests arriving and departing the hotel.
• Creates a professional and friendly impression to all guests with sincere greetings.
• Assists guests with directions and information on hotel facilities and the local area.
• Ensure that the driveway is free of congestion and that cars are not left parked on the driveway for more than five minutes.
• Ensure that the driveway is always kept clean.
• Assist guests with their transport, be it for day trips, airport transfers or taxi.
• Prioritizes tasks to the Porters to ensure that cars are parked and brought up from the car park promptly.
• Sign in and out with finger scan allowing sufficient time to commence shift at the rostered time.
• Be proactive in approach to the job and work within the specific standards and procedures.
• To demonstrate a high level of product knowledge and job skills, showing enthusiasm to increase this knowledge.
• Work efficiently at all times.
• Keep all work areas clean and tidy in association with workplace standards.
• Promote by example the principles of the Human Truths and Sheraton Core Values – Warm, Connected, Community, at all times to guests and fellow associates.
• Be aware of all services and facilities offered by Sheraton Fiji Golf & Beach Resort.
• Have a good understanding of both product and equipment used throughout the working day.

 

General Requirements

• Meet the grooming standards of the hotel as set out in the Associate Handbook.
• Responsible for the day-to-day management of Associates working in the Department.
• Adhere to and promote the Marriott Standards.
• Effectively implement and support all Sheraton - Marriott related programs.
• Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.
• Be well versed and knowledgeable of Sheraton Fiji’s Fire and Evacuation procedures as well as health and safety requirements in the Workplace.
• Comply with and abide by all hotel policies and procedures and information as outlined in Associate handbook.
• Comply with Marriott worldwide Code of Business Conduct and Ethics and the Policy against Insider training at all times.
• To work as and where directed by Management plus follow all reasonable requests.