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Job Description
Role & Responsibilities
- Support Entity’s workplan projects and ad‑hoc system initiatives from planning through deployment.
- Coordinate with users, project teams, vendors, and stakeholders to ensure smooth project lifecycle activities (requirements, design, implementation, testing, deployment) and adherence to standards.
- Work closely with users and project teams to monitor project progress, risks, timelines, and deliverables to ensure successful implementation.
- Ensure project activities align with institutional, cluster, and PHI IT governance requirements.
- Work closely with users to provide operational support for Entity’s systems, including incident investigation, troubleshooting, and coordinating resolution with relevant parties.
- Manage and track operational issues, recurring incidents, system health, and ensure timely follow‑up and closure.
- Support ad‑hoc IT requests and escalations from institution or cluster stakeholders.
- Collaborate with users, IT infrastructure teams, Cybersecurity team, and vendor to implement/deploy IT security tools and processes.
- Support users in the internal and external IT audit related to Entity’s systems.
- Work with users and IT teams to follow through on audit findings, ensure timely remediation, and maintain compliance with cluster policies, standards, and regulatory requirements.
- Assist in monitoring IT operation risks, evaluating process gaps, and recommending mitigation measures.