Job Description
Lead and manage the US Mortgage Bankruptcy team to ensure accurate and timely completion of all bankruptcy-related activities.
Review bankruptcy filings, proofs of claim, reaffirmation of agreements, motions, discharge notices, and trustee communications.
Oversee the monitoring of bankruptcy payments, plan setups, fee postings, and status updates in the servicing system.
Ensure compliance with bankruptcy laws, CFPB guidelines, and investor requirements.
Act as a point of escalation for complex bankruptcy cases or exceptions.
Collaborate with internal stakeholders (Legal, Foreclosure, Cash, SPOC, QC).
Drive process improvements, productivity initiatives, and error‑reduction measures.
Manage daily work allocation, SLA adherence, quality targets, and audit readiness.
Support training, coaching, and development of team members.
Publish daily/weekly reports and performance dashboards.