Job Description
Strong leadership experience managing and mentoring Salesforce Functional Consultants.
Proven ability to own functional delivery across Managed Services client portfolios.
Confidence in handling escalations and resolving complex functional or delivery challenges.
Strong understanding of delivery best practices, governance, quality standards, and performance management.
Experience collaborating with Technical Leads to deliver scalable and high-quality Salesforce solutions.
Hands-on experience overseeing end-to-end service delivery, including incidents, enhancements, releases, and user support.
Ability to manage multiple client priorities while balancing SLAs, business impact, and team capacity.
Strong stakeholder and client management skills, including governance meetings, roadmap discussions, and strategic reviews.
Experience identifying delivery risks and driving continuous service improvement initiatives.
Strong functional solution design expertise aligned with Salesforce best practices and governance standards.
Solid knowledge of Salesforce platforms including Sales Cloud, Service Cloud, Experience Cloud, and Agentforce; CPQ experience is a plus.
Broad awareness of MuleSoft, Marketing Cloud, Pardot, and Data Cloud ecosystems.
Commercial awareness with experience supporting scoping, estimations, renewals, and account growth opportunities.
A proactive mindset with a passion for improving processes, delivery efficiency, and client experience within Managed Services environments.