Job Description
YOUR TEAM
You will lead a team of four coordinators and specialists within Ecommerce Distribution & Projects. Together, you are responsible for ensuring that our operations setup supports a fast, reliable and scalable Ecommerce business.
We work closely with warehouses, carriers and internal stakeholders across Ecommerce, Finance and Supply Chain. The team is characterised by a hands-on mindset, strong ownership and a shared ambition to continuously improve how we operate. You step into a role where collaboration is key, and where decisions are made close to the business.
YOUR ROLE
In this role, you take ownership of our end-to-end DTC operations setup. You ensure that our operations run efficiently across markets while balancing cost, service level and customer experience.
You will lead your team in managing transportation flows to and from our warehouse in Poland, while working actively with cost optimisation and carrier performance. At the same time, you stay close to both the tactical and strategic direction of the area, helping shape how we develop and scale our setup.
A key part of the role is also to improve the post-purchase experience, including returns and reverse flows, where you work closely with both internal and external stakeholders.
Your focus areas include:
- Leading and developing your team through daily operations and ongoing feedback
- Driving cost optimisation and performance across transportation and carriers
- Ensuring operational readiness during peak and seasonal periods
- Improving customer experience through strong post-purchase flows
- Collaborating across markets and functions to align priorities
YOUR BENEFITS
In this role, you step into a position with clear ownership and visible impact on how we deliver to our customers.
You can expect:
- A hands-on team lead role where you stay close to both operations and direction
- Responsibility across a complex and international operations setup
- Close collaboration with stakeholders across markets and functions
- A work environment where decisions are made close to the business
- Opportunities to develop both your leadership and operational capabilities