Representative I, VAD Customer Service

Job Title

Representative I, VAD Customer Service

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity  

This position works out of our Lake Mary, FL location in the Abbott Heart Failure, Acelis Connected Health business.  Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges. 

Representative I, VAD Customer Service are a direct connection between our customers, patients, and company. Agents play a critical role in developing relationships, providing support, and facilitating a best-in-class customer service experience during all customer interactions internal and external. 

What You'll Work On

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. 

• Receive inbound calls from customers for supply orders or customer support 

• Responsible for sustaining call center expectations 

• Maintain patient records and verifies account accuracy 

• Responsible for maintaining patient reorder compliance cases 

• Responsible for achieving and maintaining department KPIs 

• Completes cases and activities per department standards 

• Maintains patient records and verifies account accuracy 

• Actively participates in and attends department meetings 

• Communicates prescription revision request to clinic support teams 

• Contacts referrals to complete new patient welcome calls 

• Coordinates customer returns 

• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements 

Required Qualifications  

• High School diploma or equivalent 

• Minimum of one year of Customer Service experience 

• Communicate clearly and concisely, both in writing and verbally with others in a professional manner 

• Strong computer skills, proficiency navigating multiple websites and platforms 

• Knowledge of apple and android devices 

• Proficient with Microsoft office programs; Outlook, PowerPoint, and Excel 

• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks 

Preferred Qualifications 

• 2-3 years working in a call center environment 

• Associate degree or equivalent work history 

• Spanish Speaking Preferred 

• Some data processing experience preferred 

• Capability of typing 40 wpm 

Physical Requirements/ Competencies 

• Must be able to work at a computer workstation for extended periods of time 

• Excellent interpersonal and phone etiquette skills 

• Detail & Team Oriented 

• Professional communication Skills 

• Time Management Skills 

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.