Weekend Veterinary Receptionist
Job Description
Weekend Veterinary Receptionist
Department: Receptionists
Employment Type: Full Time
Location: Sandy Springs, Georgia
Description
Animal Emergency Center of Sandy Springs (AEC Sandy Springs) is an emergency and critical care veterinary hospital serving the greater Atlanta area. We provide urgent, compassionate after-hours veterinary care when pets and families need us most.
We are currently hiring a Full-Time Veterinary Receptionist / Client Service Representative (CSR) with a dedicated Friday–Monday schedule, supporting our highest-volume emergency care periods.
This is an ideal opportunity for experienced veterinary client service professionals, veterinary receptionists, or healthcare front desk staff who thrive in emergency medicine, high-acuity environments, and emotionally meaningful work.
Why This Schedule Is a Unique Opportunity (Friday–Monday Focus)
This is a full-time weekend-focused CSR role, designed for professionals who prefer:
- Consistent, structured scheduling
- Weekday flexibility (Tuesday–Thursday off)
- High-impact weekend ER experience
- 24/7 Emergency Operations: Thursday 6:00 PM – Tuesday 8:00 AM
- After-Hours Emergency Care: Tuesday–Thursday overnight coverage windows
Your Role in Emergency Veterinary Medicine
You are:
- The first point of contact during emergencies
- A calm, reassuring presence during high-stress moments
- A communication bridge between clients and medical teams
- A key contributor to patient flow and hospital efficiency
- Greet and triage incoming emergency patients
- Identify STAT cases and immediately alert medical staff
- Maintain calm, organized intake during high-pressure situations
- Guide pet owners through urgent medical situations
- Explain estimates, treatment plans, and hospital flow clearly
- Support families during end-of-life care and difficult decisions with empathy and professionalism
- Manage high-volume multi-line phone systems
- Accurately document client and patient information
- Process payments and maintain financial accuracy
- Maintain a clean, professional, welcoming reception area
- Partner closely with veterinarians and veterinary technicians
- Support efficient patient flow and communication
- Contribute to a respectful, accountable, high-performance team culture
What We're Looking For
- High School Diploma or equivalent
- Reliable availability for overnight, evening, and weekend shifts
- Ability to lift 30–50 pounds
- Strong dependability and punctuality
- Experience as a Veterinary Receptionist or Veterinary CSR
- Experience in emergency veterinary medicine or human healthcare
- Background in high-volume medical or hospital environments
- Calm under pressure
- Exceptional communication skills
- Deep empathy and emotional maturity
- Strong multitasking ability
- High attention to detail
- Professional demeanor in emotionally intense situations
Why Join AEC Sandy Springs (Part-Time)?
- Medical insurance
- Dental insurance
- Vision insurance
- Employee Assistance Program (EAP) for personal and professional support
- Competitive hourly pay based on experience
- 401(k) retirement plan with employer match
- Employee pet care discounts
- Paid training and onboarding support
- Paid Time Off (PTO)
- Paid holidays (for eligible full-time employees)
- Consistent, structured Friday–Monday full-time schedule
- Ongoing training in emergency veterinary medicine and client service excellence
- Career advancement opportunities within the Innovetive Petcare veterinary network
- Exposure to high-acuity ER and critical care cases
- Development pathways for veterinary client service professionals seeking long-term growth
- Supportive, team-oriented emergency hospital culture
- Hands-on experience in a fast-paced 24/7 veterinary emergency environment
- Opportunity to play a critical role in life-saving veterinary care during high-volume weekend operations