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Job Description
• Handle customer orders received via phone, email, WhatsApp, or the sales team.
• Ensure accurate order entry into the system to enable timely delivery.
• Serve as the first point of contact for customer inquiries and handle complaints professionally; escalate to relevant departments when necessary.
• Coordinate and work closely with the sales team on customer-related routine operations.
• Liaise with the warehouse and customers regarding order rejections and returns.
• Manage stock replenishment through billing to fulfil distributor purchase orders.
• Log and manage customer complaints in the complaint system; monitor closure to ensure timely resolution.
• Ensure compliance with Company Standard Operating Procedures (SOPs) and participate in Good Distribution Practice for Medical Devices (GDPMD).
• Perform other ad-hoc tasks assigned.
• Ensure accurate order entry into the system to enable timely delivery.
• Serve as the first point of contact for customer inquiries and handle complaints professionally; escalate to relevant departments when necessary.
• Coordinate and work closely with the sales team on customer-related routine operations.
• Liaise with the warehouse and customers regarding order rejections and returns.
• Manage stock replenishment through billing to fulfil distributor purchase orders.
• Log and manage customer complaints in the complaint system; monitor closure to ensure timely resolution.
• Ensure compliance with Company Standard Operating Procedures (SOPs) and participate in Good Distribution Practice for Medical Devices (GDPMD).
• Perform other ad-hoc tasks assigned.