Back to jobsLead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer. Manage revenue and expenses to budget constraints.
Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
Ensure directives, rules and procedures are communicated to all operations' staff. Ensure safety methods, practices and programs are implemented and maintained. Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.
Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance and ensuring all office and warehouse equipment is properly accounted for and in safe working condition.
Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
Coordinate daily with other departments within the facility to align on service priorities and coverage needs.
Consolidate forecasted volumes and coordinate with the Planning Team to ensure proper linehaul capacity.
Maintain close communication with warehouse supervisors, leads, and office teams to ensure service levels and timely task completion.
Monitor key operational KPIs and exceptions as well as High Value protocol, escalating risks and supporting root-cause analysis and corrective actions.
Oversee OSD (overages, shortages, damages) follow-up and ensure timely resolution.
