Supervisor, Client Access

Job Title: Supervisor, Client Access 
Location: Springfield, MO 
Department: Client Financial Services Benefit Advocacy Services 
Employment Type: Full-Time 

Job Summary: 
Join a mission-driven, collaborative team where your leadership directly improves the experience of patients, providers, and staff. As the Supervisor, Client Access, you will have the opportunity to lead a high-performing team, drive operational excellence, influence process improvements, and make a meaningful impact on access to care. We are seeking a motivated, organized, and people-focused leader who thrives on coaching others, improving workflows, and delivering exceptional service while supporting a culture built on compassion and accountability. 

In this role, you will oversee the day-to-day operations of the Client Access team, ensuring policies and procedures are consistently followed while supporting strategic initiatives related to satisfaction, quality, and business performance. You will coach and develop staff, monitor performance metrics, collaborate with leadership, and implement process improvements that enhance both team effectiveness and the overall client experience. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Lead and inspire the Client Access team by providing daily oversight, guidance, and support to ensure exceptional service delivery 
• Coach, mentor, and develop team members through regular feedback, training, and performance discussions to support growth and success 
• Monitor and review staff timecards, attendance, and time-off requests to ensure accuracy and accountability 
• Facilitate ongoing team and individual development by identifying training needs and collaborating with leadership on educational opportunities 
• Conduct annual performance evaluations, establish clear goals, and track progress toward achieving individual and team objectives 
• Collaborate with leadership to design, implement, and refine processes that improve operational efficiency and client experience 
• Analyze audits and reports related to check-in, intake, and scheduling accuracy to identify trends and drive improvements 
• Conduct onsite observations to ensure workflow consistency, staff engagement, and adherence to standards 
• Communicate updates, process changes, and key information clearly and effectively to staff and leadership 
• Partner with internal stakeholders and external vendors to support innovation and implement cost-effective solutions 
• Develop action plans with leadership to address performance gaps and support department growth 

Education, Experience, and/or Credential Qualifications: 
• High School Diploma or equivalent required 
• Minimum of 2 years of management or supervisory experience preferred 
• Previous customer service experience preferred 

Additional Qualifications: 
• Strong written and verbal communication skills 
• Excellent organizational and time management abilities 
• Proficiency with computers and data entry/typing 
• Ability to work independently while managing multiple priorities 
• Valid driver’s license, acceptable driving record, and current auto insurance required 
• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprinting 

Supervisory Requirements: 
• Communicate organizational strategy and encourage active team participation 
• Provide leadership across all aspects of department operations 
• Support identification, development, and execution of strategic objectives 
• Engage team members in achieving departmental goals 
• Communicate organizational updates and changes effectively to staff 
• Address employee concerns with professionalism, discretion, and HR partnership 
• Champion change initiatives and lead implementation of new processes 
• Foster a collaborative, team-oriented environment and encourage input from all levels 

Physical Requirements 
• Perform sedentary work, exerting up to 10 pounds of force occasionally 
• Frequently use hands, fingers, and arms for typing and writing 
• Sit for extended periods with occasional walking or standing 
• Complete repetitive movements associated with computer-based work throughout the shift 

Keywords: Client Access Supervisor, Healthcare Supervisor, Revenue Cycle, Team Leadership, Customer Service Management, Healthcare Operations, Staff Development, Process Improvement, Patient Access, Springfield MO