Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in the Gartner® Magic Quadrant™ for 2026 – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.
Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.
The Director, Customer Engagement will work with our customers to realize our vision. You will be responsible for hiring, mentoring and leading a team of Engagement Principals (EP) and Associates (AEP) to help build and deploy Aera Skills. Powered by the Aera Decision Cloud, Aera Skills provide real-time insights, recommendations, and predictions, Aera Skills deliver prepackaged content, logic, and interactions that augment and automate business decisions.
The team will guide customers through a solutioning process to identify business priorities, conduct discovery workshops to shape their Decision Intelligence roadmap, and manage end-to-end projects. The Director will be responsible for the quality of implementations and resulting deliverables, and will act as the point of escalation for any issues and concerns raised by customers.
The ideal candidate will be based in the SF Bay Area, and able to be in the SF and Mountain View offices frequently for customer-related needs.
Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in the Gartner® Magic Quadrant™ for 2026 – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.
Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.
The Director, Customer Engagement will work with our customers to realize our vision. You will be responsible for hiring, mentoring and leading a team of Engagement Principals (EP) and Associates (AEP) to help build and deploy Aera Skills. Powered by the Aera Decision Cloud, Aera Skills provide real-time insights, recommendations, and predictions, Aera Skills deliver prepackaged content, logic, and interactions that augment and automate business decisions.
The team will guide customers through a solutioning process to identify business priorities, conduct discovery workshops to shape their Decision Intelligence roadmap, and manage end-to-end projects. The Director will be responsible for the quality of implementations and resulting deliverables, and will act as the point of escalation for any issues and concerns raised by customers.
The ideal candidate will be based in the SF Bay Area, and able to be in the SF and Mountain View offices frequently for customer-related needs.
If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series C start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records. Aera Technology respects the privacy of your data. Aera Technology respects the privacy of your data. Please take the time to read our Candidate Privacy Notice, available
here.
Benefits:
At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, vision and dental plans, a 401K plan, flexible paid time off, generous parental leave, and much more. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.
