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Vice President, Customer Success
Cambridge, ONPosted Today
Full-timeremote
Job Description
The Vice President of Customer Success is the executive leader responsible for building and scaling Lone Wolf Technologies customer value, retention, and growth engine. This role is responsible for transforming the Customer Success organization into a segmented, operationally rigorous, and AI-enabled function that drives customer adoption, supports renewals, improves retention, and delivers a consistent and scalable customer experience across the portfolio.
This leader will redesign the Customer Success operating model to include dedicated Customer Success Managers (CSMs), pooled CSM engagement models, and AI-powered digital coverage for long-tail customers. The Vice President of Customer Success will also lead the implementation and operationalization of a Customer Success platform, establish lifecycle management plays, and strengthen cross-functional alignment across the post-sale customer journey.
The ideal candidate is both a strategic executive and a hands-on operational leader with demonstrated success building scalable Customer Success organizations within complex SaaS environments.
The Vice President of Customer Success is the executive leader responsible for building and scaling Lone Wolf Technologies customer value, retention, and growth engine. This role is responsible for transforming the Customer Success organization into a segmented, operationally rigorous, and AI-enabled function that drives customer adoption, supports renewals, improves retention, and delivers a consistent and scalable customer experience across the portfolio.
This leader will redesign the Customer Success operating model to include dedicated Customer Success Managers (CSMs), pooled CSM engagement models, and AI-powered digital coverage for long-tail customers. The Vice President of Customer Success will also lead the implementation and operationalization of a Customer Success platform, establish lifecycle management plays, and strengthen cross-functional alignment across the post-sale customer journey.
The ideal candidate is both a strategic executive and a hands-on operational leader with demonstrated success building scalable Customer Success organizations within complex SaaS environments.