Job Description
Any equivalent combination of education, training, and/or experience that fulfills the requirements of the position will be considered.
Education/ Experience
- High school Diploma or GED equivalent required
- Bachelor's Degree preferred
- A minimum of 1 year in recruiting, call center, customer service from a clinical research, healthcare or medical setting experience preferred
Knowledge/ Skills/ Abilities
- Able to communicate effectively with a diverse population over the telephone and in person in both English and Spanish required
- Knowledge of medical terminology and procedures preferred
- Able to function independently within a team environment and handle competing priorities
- Excellent organizational and time-management skills and attention to detail
- Possesses a professional sensitivity to confidential information and materials
- Able to interact with management, co-workers, company departments and employees in a team-oriented environment
- Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Able to speak, read, and write fluent English and Spanish, Bi-lingual (English/Spanish) required
Physical Requirements and Working Conditions: Incumbents in this class are subject to extended periods of sitting, standing, walking, stooping, bending, and lifting materials and supplies weighing up to 50 pounds. Work schedule may occasionally include weekends depending on study needs.
Physical Demands:
• Routine keyboarding and computer use
Work Environment:
• Predominantly office environment
• Non-supervisory, non-managerial
