Summer Student Help Desk Agent - Bilingual (Spanish/English)

Salary Range: $16.00 per Hour
Shift Type: Part-Time
Wage/Hour Status: Non-Exempt
Reports To: Help Desk Manager

Monday - Thursday (20 Hours per week)

EMPLOYMENT BEGINS: June 1, 2026 - July 23, 2026

PRIMARY PURPOSE:

• To provide phone technology support to all district staff, students, and student families.

QUALIFICATIONS: 

Education/Certification:

• High School diploma

SPECIAL KNOWLEDGE/SKILLS:

• Fluent in speaking Spanish and English

EXPERIENCE:

• Minimum of 1-year experience troubleshooting electronic devices in an enterprise environment preferred
• Understanding of enterprise-level applications, especially help desk software
• Ability to translate help desk calls between Spanish and English

MAJOR RESPONSIBILITIES AND DUTIES:

• Handle telephone calls in a polite and informative manner
• Knowledge of all major operating systems
• Demonstrates analytical, troubleshooting, and organizational skills
• Familiar with common enterprise and end-user software including, help desk software, Skyward, Microsoft Office, Email, Google suite, and internet browsers
• Familiar with Chromebooks, iPads, and Hotspots
• Excellent organizational, communication, and interpersonal skills
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• None

WORKING CONDITIONS:

Mental Demands:

• Ability to work effectively in a high-pressure environment
• Strong ability to multitask
• Occasional prolonged and irregular hours
• Communicate effectively in both oral and written form

Physical demands/environmental factors:

• Sitting continuously
• Repetitive hand, arm or finger motions
• Reading close-up work such as typed or handwritten material

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.