Senior Director, Strategic Communications-HSO Marketing-Mount Sinai Health System-Full Time-Days

Position Title:

Senior Director, Strategic Communications-HSO Marketing-Mount Sinai Health System-Full Time-Days

Position Summary:

As Mount Sinai continues to evolve its enterprise communications approach to support workforce engagement and strategic alignment, the Senior Director of Strategic Communications will serve as a senior communications leader responsible for advancing integrated communications strategies that strengthen trust, connection, and institutional reputation across the Health System. The person will be hired at the Senior Director level working in a matrixed structure. 

• Collaborate with and lead integrated Marketing and Communications leaders to support coordinated, transparent, and strategically aligned messaging across the organization. 
• Serve as one of the primary communications leaders coordinating enterprise-wide crisis and issues communications in partnership with digital, press, social media, internal communications, operational, clinical, legal, and executive teams. 
• Align closely with strategy, executive communications, internal communications, operations, and thought leadership efforts to ensure communications reinforce Mount Sinai’s mission, values, culture, and strategic priorities. 
• Work closely with our existing portfolio of marketing and communication teams (service line, hospitals, schools, faculty practice, and network) to align, support, and elevate Mount Sinai’s reputation across its clinical, research, education, and innovation missions.
• Bring industry best practices to this growing capability. 
• Work closely with our AI team, project management, and change management teams while exploring and implementing AI-enabled communications tools and workflows to improve efficiency, consistency, and engagement. 

Strategic Communications Leadership:

•  Lead the development and execution of enterprise strategic communications frameworks that support organizational priorities, reputation management, workforce engagement, academic distinction, and executive alignment. 
• Collaborate with integrated Marketing and Communications leaders to oversee projects and ensure messaging consistency, prioritization, and alignment across key initiatives and stakeholders. 
• Partner with executive communications team and senior leadership to provide strategic counsel on sensitive high-impact communications opportunities and risks. 
• Support executive leadership communications capability-building to strengthen organizational storytelling, leadership visibility, and employee engagement. 
• Ensure communications strategies align with and reinforce Mount Sinai’s mission, vision, values, and strategic priorities across clinical, academic, research, and operational areas. 
• Develop Objectives Key Results (OKRs), Key Performance Indicators (KPIs) in collaboration with other teams to foster iterative learning and improvement.

Internal Communications:

• Lead strategic communications planning in partnership with Executive Communications and Internal Communications, ensuring a coordinated narrative and alignment across the Health System. Internal Communications is responsible for employee communications channels, content, and execution. 
• Support the development of messaging frameworks and communications approaches that strengthen organizational clarity, transparency, culture, and workforce connection. 
• Collaborate with operational, academic, and executive leaders to support communication strategies related to organizational change, strategic initiatives, and institutional priorities. 
• Align and lead communications efforts that reinforce employee engagement, organizational trust, and a connected Mount Sinai workforce experience. 
• Work with communications strategic vendor partners as needed. 

Reputation, Academic Affairs and Thought Leadership:

• Partner with School Marketing and Communications, executive communications, content/editorial, and media relations teams to support thought leadership and reputation building opportunities through integrated enterprise storytelling initiatives. 
• Support the development of messaging and positioning frameworks for enterprise-level initiatives and strategic priorities.

Crisis and Issues Communications:

• Partner with the Chief Marketing Officer and Strategic Communications Lead, along with other Marketing and Communications leaders (digital, press, internal communications, and social media), on enterprise-wide crisis communications planning, coordination, and rapid response efforts, ensuring coordination and that employees receive timely, aligned, and optimized messaging. 
• Ensure crisis communications approaches are coordinated, timely, transparent, and aligned across the organization.

Change Management:

• Partner with key leaders to develop and execute change communications strategies that support organizational transformation, workforce adoption, and stakeholder engagement across enterprise initiatives. 
• Lead strategic communications planning for complex organizational changes, including restructurings, technology implementations, process transformations, and strategic initiatives, ensuring clear, timely, and audience-specific messaging. 
• Collaborate with project management, change management, and leaders to assess stakeholder impacts, identify communication risks, and develop communications toolkits, leadership resources, and engagement plans that drive understanding and adoption.

Innovation and Communications Operations:

• Identify and implement modern communications tools, workflows, and AI-enabled solutions that improve communications efficiency, consistency, responsiveness, and measurement capabilities. 
• Bring industry best practices and innovative communications approaches to support the continued evolution of Mount Sinai’s communications function. 
• Support communications measurement and evaluation efforts in partnership with analytics, digital, and marketing teams. 

Leadership and Collaboration:

• Serve as a senior leader within the Marketing and Communications department, helping shape communications priorities, workflows, and operational alignment. 
• Collaborate closely with internal and external teams to support integrated planning and execution. 
• Support a collaborative, high-performing communications culture grounded in responsiveness, strategic thinking, partnership, and innovation.

Reporting Relationships:

• Reporting relationship will be to VP, Chief Marketing Officer and Strategic Communications Lead.

• Bachelor’s degree required (Master’s degree preferred)
• 7-10 years experience in health administration including preferred leadership experience in a health care environment
• 10+ years of experience in strategic communications, corporate communications, reputation management, public affairs, or academic communications, with significant leadership experience preferred.
• Experience supporting communications for a large, complex matrixed organization; health care, academic medical center, higher education, or mission-driven institutional experience strongly preferred. 
• Demonstrated experience in strategic communications planning, executive communications, crisis/issues management, reputation management, and organizational communications. 
• Strong understanding of academic medicine and the related health care landscape. 
• Exceptional strategic thinking, messaging, writing, and executive advisory skills. 
• Experience and comfort working in highly matrixed environments requiring collaboration across multiple stakeholders and functions.
• Strong understanding of modern communications practices, digital engagement, and emerging AI-enabled communications tools.
• Collaborative and relationship-oriented leadership style with strong operational judgment and adaptability. 
• Excited to operate within an evolving structure and excited to help build toward a best-in class strategic communications capability.
• While this role is a hybrid option, the ability to spend time in NYC, with key stakeholders, is preferred.

Compensation Statement:

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $125,000.11 - $230,000.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 545 - HSO Marketing - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.