Process Manager

e are looking for an individual who is passionate about solving customer problems in e-commerce journey. The role is of highly skilled Program Manager with superior communication skills and an analytical bent of mind to lead and scale our CX Anomalies Program, focused on identifying, prioritizing, and resolving consumer experience issues across platforms.

This is a high-impact role that combines program management and data-driven insights, with end-to-end ownership of issue intake, prioritization, cross-functional execution and continuous improvement. You will play a key role in driving customer experience excellence at scale.