Job Description
The Detail Team Lead is a crucial part of our business, bridging the gap between hourly employees and the leadership team. This position is expected to demonstrate the highest level of performance and excellence in the Operations Department. The ideal Detail Team Lead is someone who exemplifies all four of our CORE values: DRIVE, DELIGHT, DETAIL, and DEVELOP. The Detail Team Lead will partner with all leadership managers at their respective facilities to provide a best-in-class, clean, and safe environment that enhances member experiences and builds member satisfaction. This role also involves assisting the Operations Manager in managing the Play Department and supporting maintenance tasks to ensure the overall functionality and appeal of the facilities. Additionally, the Detail Team Lead will lead by example in maintaining a positive culture and ensuring that our facilities meet cleanliness and safety standards daily
Essential Functions & Responsibilities:
• Ensure all areas of the club, both internal and external, including walkways and parking lots, are thoroughly cleaned and disinfected.
• Routinely complete walkthroughs, including tasks such as trash removal, locker room spot cleaning, and re-racking weights.
• Oversee the execution of daily, weekly, and monthly cleaning tasks assigned by Defined Fitness Management.
• Assist the Operations Manager in managing the Play Department, ensuring play areas are clean, safe, organized, and enjoyable for members.
• Support maintenance tasks, including routine inspections, minor repairs, and reporting significant maintenance needs to the Operations Manager.
• Communicate regularly and effectively with team members and other departments to ensure seamless operation.
• Assist with large projects, such as painting, under supervision, and manage the completion of these projects.
• Provide excellent customer service by maintaining a clean and organized facility for members to utilize.
• Lead and motivate Detail Team Members, ensuring they adhere to cleaning schedules and protocols.
• Conduct regular inspections to ensure the cleanliness and safety of all club facilities.
• Maintain records of cleaning tasks and inventory of cleaning supplies.
• Successful Completion of a 90-day Initiative Action Plan
• Attend all Mandatory meetings set out for the Operations Department
KPI Requirements:
The Detail Team Lead will be measured by specific KPIs. All KPIs will contribute to the overall goals set out for their respective club, while offering support in ensuring the success of the Operations Manager. All Metrics are measured on a monthly basis:
• Equipment condition MXN Score 8.5 or Higher
• Contribute to MXN Score Monthly Minimums in Cleanliness, Friendliness and overall scores = 7.5 or Higher
• Club Audit 85% or Better
• Contribute to assisting Operations Manager in staffing.
• Hourly bathroom checks
• Daily club inspection (1 per shift)
• Inventory check and restock daily (2 per day)
• 100% Compliance with Team Clean Schedules: at 11:00AM, 2:00PM 4:00PM
Success Factors:
• Ability to maintain the highest level of cleanliness standards across respective facilities.
• Effectively lead and motivate the Detail, Play and Maintenance Team to achieve daily cleaning and maintenance goals.
• Proactively identify and resolve cleanliness and maintenance issues before they are noticed by members.
• Consistently receive positive feedback from members regarding the cleanliness and condition of the facility.
• Ensure a safe and clean environment that meets all health and safety standards.
Job Requirements:
Ensure proper opening and closing procedures are followed, outlines in training manual
Log all maintenance concerns reported to the front desk.
Report safety concerns to the appropriate department head or General Manager.
Responsible for reporting Incident Reports to the General Manager.
Adheres to the Detail Team Lead schedule and follows correct attendance policies.
Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Manager, including duties involving detailing/organizing the facility.
Assists with detailing duties as needed, such as team cleans or detailed inspections of locker rooms
Qualifications:
One year of Defined Fitness Detail/Play Experience, Preferred
Ability to use sound business judgment and have strong analytical aptitude
Ability to effectively communicate with constituents
Effective listening skills
Ability to effectively delegate and follow up on delegation tasks
Effective planning and organization skills
Demonstrates willingness and openness for self-development
Ability to identify and use resources to improve overall operations
Strong leadership qualities coupled with excellent motivational, communication and team-building skills
College Degree, Preferred
Current CPR Certification, Required
Physical Requirements:
Must be able to stand for up to 8 hours at a time
Must be able to properly life and carry approximately 25 pounds
Must be able to perform the following tasks: walking, squatting, bending, stooping, standing, listening, speaking, reading and writing
This job description in no way states or implies that these are the only duties that will be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform other job-related duties requested by their supervisor.
Requirements represent a minimum level of Knowledge, Skills, abilities and other characteristics needed for this job position. To perform this job successfully, the incumbent will possess the abilities or aptitude to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise, other that “at-will” employment relationship.