Job Description
Florida National University contributes to the education of a diverse student body within the community it serves. FNU employs and develops a faculty of scholars proficient in the art of teaching. We strive to prepare students for employment in their chosen careers through quality education and instruction.
Major Responsibilities: The Academic Programs Coordinator for the Business Division oversees the operational, academic, and administrative functions of all Business and Information Technology programs at Florida National University. The role ensures program quality, regulatory compliance, student success, and effective collaboration among faculty, staff, and external partners. The coordinator serves as the primary point of contact for program related matters and supports continuous improvement across all academic offerings.
Key Responsibilities:
- Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.
- Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.
- University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.
- Special Projects: Execute special projects assigned by the President or supervisor.
- Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.
- Assigned Duties: Undertake other assigned duties as required.
Specific Duties and Responsibilities:
Program Administration
- Coordinate daily operations of Business and IT programs, including scheduling, room assignments, and academic calendars.
- Maintain accurate program records, reports, and documentation in compliance with institutional and accreditation standards.
- Support budget monitoring, purchasing, and resource allocation for program needs.
Student Support & Engagement
- Provide guidance to students on academic requirements, course planning, and program expectations.
- Support retention initiatives, student workshops, orientations, and career development activities.
- Maintain communication with students through email, meetings, and digital platforms.
Faculty & Departmental Support
- Serve as liaison between faculty, administration, and students on program matters.
- Coordinate faculty meetings, training sessions, and program committees.
- Assist with adjunct onboarding and academic resource distribution.
Data, Reporting & Assessment
- Collect, analyze, and report data related to enrollment, retention, student performance, and program outcomes.
- Support program reviews, accreditation reporting, and continuous improvement initiatives.
Marketing, Outreach & Recruitment
- Collaborate with admissions and marketing to promote Business and IT programs.
- Participate in recruitment events, community outreach, and employer engagement.
- Maintain program information on the FNU website and promotional materials.
Compliance & Quality Assurance
- Ensure alignment with accreditation standards, state regulations, and institutional policies.
- Support audit preparation and documentation for internal and external reviews.
Education / Experience Requirements:
Minimum Qualifications
- Master’s degree in business, Information Technology, Education, or related field.
- Two or more years of experience in academic administration, program coordination, or related roles.
- Strong organizational, communication, and interpersonal skills.
- Proficiency with Microsoft Office Suite and academic management systems.
Preferred Qualifications
- Doctorate / master’s degree in business, IT, Higher Education, or related discipline.
- Experience in accreditation processes.
- Bilingual (English/Spanish), reflecting FNU’s student population.
Key Competencies
- Attention to detail and ability to manage multiple priorities.
- Problem-solving and analytical skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Commitment to student success and academic excellence.
Skills:
- Works well with faculty across different disciplines and keeps discussions productive.
- Sets clear, realistic goals and creates steps to reach them.
- Organizes program needs and prioritizes tasks effectively.
- Takes initiative, supports colleagues, and contributes to team success.
- Strong speaking, writing, and presentation abilities.
- Meets deadlines while maintaining quality.
- Handles fast‑paced work and shifting priorities.
- Works well with others and builds positive relationships.
- Finds solutions, resolves conflicts, and stays focused on results.
- Keeps student needs at the center of decisions.
- Proficient in Microsoft Office, Outlook, and basic databases.
- Present and available during all critical periods set by management.
Job Type
Full-time
Work Location: In person
Benefits:
- Health insurance (medical, dental, vision, Life insurance)
- Paid Time Off
- Tuition waiver
- Educational Assistance
- 401(k)
- 401(k) matching
Schedule
Monday to Friday
Variable: Day shift & Evening shift
Working Conditions
General office working conditions. Noise level is at normal office capacity.
Physical Demands
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee may be required to frequently and for extended periods of time, sit; stand; walk; use hands to handle and feel objects; reach with hands and arms; climb stairs. This position requires the ability to see, hear, and operate a computer keyboard and standard office equipment. The employee must lift and/or move up to (10) pounds and occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. The employee must travel to other campuses, as needed and/or required.
Safety Hazard of the Job
Minimal Hazards.