Manager, Talent Operations

Our Story

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.

Position Description

The Manager of Talent Operations is a strategic and hands-on leader responsible for overseeing and managing part of the employee lifecycle that includes: talent acquisition, orientation, and onboarding. This role leads and develops a team of recruiting professionals while building efficient, compliant, and people-centered systems that support a high-quality workforce across a supportive housing environment.

This role will drive high-volume recruitment efforts (including frontline roles), weekly orientation process, strengthen onboarding programs, ensure compliance with employment laws, and partner with senior leadership to improve employee retention. This role blends operational execution with strategic leadership to ensure the organization attracts, develops, and retains mission-driven talent. They will drive the process to quality hires and retention practices while keeping the high pace of recruitment efforts.

Job Duties & Responsibilities

Leadership & Team Management

• Lead, manage, and develop the team of recruiting professionals to meet evolving hiring needs
• setting clear goals, expectations, and performance standards; Provide coaching, mentorship, and professional development to team members
• Foster a high-performing, service-oriented People & Talent function
• Allocate resources and prioritize team workload to meet organizational needs

Talent Acquisition & Workforce Planning

• Oversee full-cycle recruitment for both high-volume frontline roles and specialized positions; Oversee completion of pre-employment requirements, including background checks and I-9 compliance
• Build and optimize recruiting systems, workflows, and sourcing strategies to improve quality of hire 
• Partner with department leaders to develop workforce plans and proactive hiring strategies
• Establish and maintain community partnerships to support ongoing staffing needs
• Solve recruitment and retention issues by working with department heads and senior leadership team members
• Ensure the in-house per-diem staff is fully staffed to cut down on outside temporary costs
• Review vacancies and problem solve any issues with hard to fill roles including but not limited to: reviewing shift schedules organization wide, have creative solutions for 24/7 building coverage
• Collaborate and strategize with executive leadership on workforce planning, talent development and organizational structure to support scalable growth
• Implement company-wide onboarding, performance and compliance frameworks tailored to a diverse and dispersed workforce
• Partner cross-functionally to drive alignment between teams ensuring consistency in HR processes, training programs and employee experience

Compliance & Policy Management

• Ensure organizational compliance with federal, state, and local employment laws and regulations (e.g., EEO, FCRA, wage and hour laws)
• Conduct audits and ensure consistency across HR recruitment and onboarding practices

Data Systems & Continuous Improvement

• Optimize HR and recruiting systems (ATS/HRIS) to improve user experience and operational effectiveness
• Lead continuous improvement initiatives across People & Talent Operations, including leveraging technology and AI where appropriate

Required Skills / Abilities

• Deep knowledge of HR operations, employee relations, and employment law
• Experience with HRIS/ATS systems (e.g., UKG, ADP Workforce Now, Sage, or similar)
• Demonstrated ability to manage multiple priorities in a fast-paced, mission-driven environment
• Strong leadership, organizational, analytical, and problem-solving skills
• Excellent interpersonal and communication skills with the ability to influence at all levels

Education & Experience

• Bachelor’s degree or a combination of education and equivalent experience
• A minimum of 8 years of progressive experience in HR, People Operations, 
• Minimum of 3 years of experience managing and developing teams of HR and/or recruiting professionals

Preferred:

• Experience building or scaling HR and/or recruiting functions
• Strong experience in high-volume recruiting and workforce environments

Benefit Overview

Westside Federation for Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403(b) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Employee Assistance Program (EAP), commuter benefits and more. Voluntary benefit options and time off includes 11-12 paid Federal Holidays as well as vacation and sick time.

EEO Statement

WSFSSH is an Equal Opportunity Employer (EEO); employment is based on qualifications, without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristics as established by law.