Job Description
POSITION PURPOSE:
Supports the Catering and Conference Planning team with all administrative functions to include daily support and weekly/monthly report management in a timely, accurate fashion. Executes the non-selling functions of the department in order to allow sales staff maximum time for soliciting and securing additional business for hotel. Represents the hotel and interacts with all hotel employees in a professional, customer focused and pleasant manner at all times. Responsible for providing attentive, courteous and efficient service to all guests
EXAMPLES OF DUTIES AND ESSENTIAL FUNCTIONS:
Maintain administrative tasks and produce accurate and timely daily, weekly and monthly reports (15%)
Proactively handles banquet event order and resume distribution in accordance with written procedure, along with maintaining revisions and last minute information (15%)
Coordinates and details all in-house meetings and events (10%)
Qualifies customer RFP requests and assign to appropriate Manager along with RFP entry into database (10%)
Creates turn-over files for each newly contracted event and distributes information accordingly (10%)
Coordination of VIP amenities, menu cards, valet vouchers, pre-con meetings, menu tastings, etc (10%)
Coordination of site inspections including guest room inspections, preparation of site materials, entertainment reservations and staff instructions (10%)
Assist with proposals, contracts, banquet event orders, resumes and rooming lists at the direction of the Catering and Conference Planning direction and oversight (10%)
Host property tours, familiarizing customers and potential customers with property features, products and services. (5%)
Manages inventory of office supplies and processes purchase orders as directed (5%)
PHYSICAL REQUIREMENTS:
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
Physical Activity Frequency
Sitting Constant
Walking, climbing stairs Frequent
Crouching/Bending/Stooping Occasional
Reaching Occasional
Pushing/Pulling Occasional
Near Vision Frequent
Far Vision Occasional
Hearing Constant
Talking Constant
Lifting/Carrying(15 lbs) Occasional
Travel Rare
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
ORGANIZATIONAL RELATIONSHIPS
Positions indirectly reporting to this position (titles):
None
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Prompt and reliable
Strong organizational and time management skills, ability to meet deadlines
Excellent communication skills
Self-motivated, ability to handle multiple tasks and goal oriented
Maintains a professional image at all times through appearance and dress
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Computer knowledge and ability: Word; Excel; PowerPoint; Delphi/Amadeus, Opera, Open Table
Read, write, and speak English fluently.
QUALIFICATION STANDARDS
EDUCATION
High School graduate or equivalent required
EXPERIENCE
Minimum 1 year of hotel experience. Catering Sales preferred.
LICENSES OR CERTIFICATES
Ability to obtain any government required license or certificate.
GROOMING
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Additional language ability is strongly preferred.
BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.
E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.