Collections & Customer Service Specialist II

Yamaha Motor Finance – US has an excellent opportunity for a Collections and Customer Service Specialist to join our team in Kennesaw, GA. The Collection and Customer Service Specialist will perform collection activity including collection calling and incoming customer calls. Responsible for obtaining and updating insurance information and handling ACH transactions for the department.

What you'll be doing:

• Perform Out-bound Collection Calls/emails – Main focus on accounts 90 days and under.
• Enter notes about communications into the computer system.
• Update Credit Manager on any accounts of concern. 
• Contact Distributor/YGC rep with regards to accounts of concern.
• Customer Service In-Bound Calls – Assist customers with questions and provides information about service. 
• Identify and Correct Cash Applications – working with accounting staff to handle any misapplication of funds or missing checks.
• Reviewing of Suspense Items – Identify for proper application for accounting.
• Generate monthly dunning letters and repossession letters when required
• ACH – process daily manual ach payments and monthly ach extracts.
• Collect and monitor property tax payments.
• Submit departments invoices to open invoice system for payment.
• Performs other duties as required.

What you need to be successful:

• Requires high school diploma
• 2-3 years previous collection experience preferred
• Working knowledge of Excel, Word and PowerPoint
• Superior customer service/relations etiquette
• Attention to details
• High level of organization skills
• Must have ability to work independently with minimal supervision

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product
  
  Reports to: Department Manager
  
  Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.