Service Desk Analyst

The Service Desk Analyst provides support to all the computer end-users of The Brooklyn Hospital Center including all of its remote sites. Responsible for end to end resolutions of issues that come with the ticketing system. Works and/or collaborates on information technology projects, and other various tasks that are needed to support the Hospital data center and/or network, including vendor support resolution, following the Hospital Service Level Agreements (SLA) AND Information Technology Infrastructure Library (ITIL) practices.