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Job Description
Job Summary: The Service Writer will perform a variety of service and administrative office support functions under the direction of the Branch Service Manager and Regional Manager
Job Responsibilities:
- Branch Fuel & Lube Reports
- Manage shop & field technician parts returns with Parts Dept
- Attachments for TSA’s
- Reconciling technician hours
- Assist with posting travel time and mileage or zone charges for all field jobs
- Prepare parts & service damage estimates for rental fleet returns
- Assist with job preparation for technicians
- Assist in preparing customer estimates
- Assist in coordinating all factory campaigns between Warranty, Service & Parts Depts
- Assist in opening and closing internal work orders
- Coordinate customer communication when machines are complete
- Assist with weekly yard inventory
- Update MSDS sheets
- Back-up role to Shop, Field & Rental Foremen during PTO
- Perform additional duties as assigned
Qualifications
- Must have High School Diploma or equivalent
- 2+ years of experience in service or mechanical environment preferred
- Excellent written and oral communication and basic mathematical skills.
- Proficient with a computer, including the use of Microsoft programs (Outlook, Word, Excel, PowerPoint, etc.) and good knowledge of office equipment.
- Knowledge of heavy equipment operations and mechanical functions is desirable
- Ability to stoop, kneel, push, pull, twist and carry and lift up to 40lbs.
- Maintain excellent customer service
- Must be able to pass a background, physical, and drug screen