Job Description
What will you do?
The purpose of this position is to effectively deal with customer queries regarding individual insurance and investments. The promotion of the SanlamAllianz brand through outstanding client service and finalising of policy administration tasks within service level agreement.
What will make you successful in this role?
Handling of client enquiries effectively and timeously within service level agreement.
The promotion of the SanlamAllianz brand through outstanding client service
Effective administration of workflow
Processing of claims and maintenance of policies
Meet the rules of compliance
Qualification and Experience
School leaving certificate
Minimum 3 years relevant experience in a client service environment
Experience in the life insurance industry will be an added advantage
Knowledge and Skills
Absolute proficiency in English (verbal and written)
One local Namibian language will be an added advantage
Product knowledge and operating systems of all products on Legacy, SanlamAllianz Affluent products; Entry Level
Market products and SanlamAllianz Funeral on TE and Santam Product, Class and Regent.
Unit trust forms completion and basic understanding of system & products.
Basic understanding of SanlamAllianz Personal Portfolio (SP2) and SanlamAllianz RSA life insurance products
Communication Skills
Computer literate: Microsoft Office; Outlook
Behavioural Skills
Personal Attributes
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.