Patient Representative Specialist (78010)

Patient Representative is knowledgeable of all Customer Service processes as it relates to collection practices, early out accounts, bad debt accounts and patient assistance screening. Acts as a liaison between patient/families and Business Office for gathering current insurance information, verifying demographics are accurate, and resolving patient’s billing/care concerns. Must possess the ability to work with demanding customers and under pressure.

Education/Certification:

High School graduate

Experience:

Prior Customer Service experience a must.
At least 1 year of relevant experience in a physician or hospital setting.