Counter Sales Associate

QXO, Inc. (NYSE: QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.

The Counter Sales Associate is responsible for delivering excellent customer service while supporting daily sales operations at the branch. This role serves as a key point of contact for customers, assisting with product selection, order entry, and transactions. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced, team-driven environment.

• Greet and assist customers in a professional and timely manner
• Help customers select products, answer questions, and provide solutions based on their needs
• Process sales transactions, returns, and payments accurately
• Support order entry, pricing, and product availability inquiries

• Maintain knowledge of products, pricing, and promotions
• Assist with special orders and customer requests
• Communicate product availability and lead times clearly

• Receive, stock, and replenish merchandise as needed
• Maintain accurate inventory levels and report discrepancies
• Assist with merchandising, signage, and organization of sales areas
• Help ensure the sales floor and counter areas are clean and organized

• Work closely with yard, warehouse, and delivery teams to ensure accurate order fulfillment
• Communicate customer needs, feedback, and issues to management
• Support a team-oriented environment focused on service and efficiency

• Follow all company policies, procedures, and safety standards
• Maintain accuracy in transactions and adhere to loss prevention practices
• Perform additional duties as assigned

• Strong customer service and communication skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and ability to learn POS and inventory systems
• Strong attention to detail and organizational skills
• Team-oriented mindset with a positive attitude

• Experience in retail, counter sales, or customer service roles
• Familiarity with building materials or construction products
• Experience with POS systems or order entry

• Ability to stand, walk, and assist customers throughout the shift
• Ability to lift and move materials (up to 50–60 lbs as needed)
• Ability to perform work in a retail/store and warehouse environment
• Comfortability with exposure to varying temperatures and materials
• Ability to work extended hours, including weekends, if required based on business needs

• Retirement Benefits: 401k eligible with employer match
• Health Insurance: Medical insurance, prescription drug coverage, vision and dental benefits, as well as life and disability insurance.
• Optional HSA/FSA Accounts
• Paid Time Off/Paid Sick Leave: Applicants can expect to accrue 10 days of paid time off during their first two years of service (3.08 hours accrued per pay period), increasing to 15 days (4.62 hours per pay period) in years 3–5, and 20 days (6.15 hours per pay period) after 6 or more years of service. 
• Paid Holidays: The company recognizes 8 paid holidays and three floating holidays per year.
• Legal assistance and identity protection
• Pet insurance
• Travel Assist
• Identity Protection
• Employee assistance program (EAP)
• Wellness Programs

Benefits for union‑represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.

About the company

QXO is the fastest growing publicly traded distributor of building products in North America. The company is executing its strategy to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for its shareholders. QXO expects to achieve its target of $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

Please contact [email protected] if you have any questions related to this job posting.