Customer Service Specialist
Job Description
Why Choose TD SYNNEX
TD SYNNEX is a Fortune 500 global technology distributor operating in over 100 countries, with more than 22,000 employees worldwide. We connect the world with the power of technology, supporting our partners and customers through innovative solutions, strong processes, and a collaborative international environment.
About the Role
We are looking for a Customer Service Specialist to join our After Sales team, supporting customers across the Nordic region (Norway, Denmark, Sweden, and Finland).
This is a back‑office role, focused on handling returns, delivery queries, and financial after‑sales processes, while acting as a strong advocate for the customer within TD SYNNEX.
What You’ll Do
• Manage after‑sales cases related to returns, deliveries, and invoicing using internal systems
• Investigate customer queries, including incorrect deliveries, return eligibility, approvals, and rejections
• Communicate with customers primarily via email, ensuring clear and professional case resolution
• Administer credit notes and financial adjustments in line with company procedures
• Use tools such as the After Sales Tool and RMT to track and resolve customer cases
• Ensure accurate handling of cases in line with service level agreements
What We’re Looking For
• Customer service experience is an advantage
• Fluent Czech and fluent English, with daily written communication with Nordic customers
• Confident computer literacy, including MS Office, email communication, and case‑handling systems
• Strong attention to detail and ability to follow structured processes
• Customer‑focused mindset with strong written communication skills
• SAP R/3 knowledge is nice to have
What We Offer
• A working environment recognised with the Great Place to Work certification
• Bonus holiday of 5 additional working days per calendar year (25 days in total)
• 2 sick days
• Meal plan flat rate of 90 CZK per day
• Multisport card (with company contribution)
• Pension contribution of 3% after 1 year with the company
• Mobile phone allowance for business use (400 CZK per month)
• Possibility of a favourable mobile tariff for you and your family members
• Employee discount on goods from the company portfolio
• Flexible working hours
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!