Research Analyst – Quantitative Research, Survey Scripter/Programmer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Research Analyst – Quantitative Research, Survey Scripter/Programmer

Job Description: Research Analyst – Quantitative Research, Survey Scripting/Programming

Location: Gurgaon, India
Team: Advisors Research Center (ARC) – Global Facilities India (GFI)

Overview
The Advisors Research Center (ARC) is a global team of researchers within Mastercard that delivers high‑quality, end‑to‑end research in support of Mastercard’s Advisors and Consulting Services. As part of ARC’s continued growth, Global Facilities India (GFI) supports global and regional ARC engagements by providing scalable, high‑quality quantitative research delivery.

This role sits within the GFI and supports the scripting, programming, testing, and launch of quantitative surveys for global research projects.



Role:

As a Research Analyst – Quantitative Research, Survey Scripting/Programming, you will work closely with ARC researchers, fieldwork teams, and data processing partners to ensure surveys are programmed accurately, function as intended, and are ready for fieldwork deployment.

Candidates for this position should have hands‑on experience with survey programming platforms and strong attention to detail.



Key responsibilities include:

- Program online surveys based on research questionnaires and specifications using Decipher, Confirmit or other scripting platforms

- Script advanced research studies such as Conjoint and MaxDiff analyses

Implement survey logic including skips, piping, randomization, quotas, and validations

- Ensure surveys are fully fieldwork-ready, including quota setup, sample integration, and deployment checks

- Support soft launches and resolve programming issues identified during testing or early fieldwork

- Support basic data validation, checking the data to ensure survey outputs are accurate, with a focus on data consistency.

- Maintain version control and change logs for programmed surveys

- Collaborate with researchers and fieldwork teams to clarify requirements and implement updates

- Ensure surveys meet ARC quality standards and respondents experience best practices

Collaborate with global teams to meet project timelines and quality expectations



Qualifications & Skills:

- At least 5 years of experience in survey scripting or programming within a market research environment, preferably a market research agency

- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience in survey scripting and programming

- Hands-on experience with survey programming platforms (e.g., Decipher / Forsta, Confirmit, or similar)

- Familiarity with common survey logic and online research methodologies

- Familiarity with HTML and CSS; basic knowledge of JavaScript or similar scripting languages is a plus

- Understanding of how programmed surveys feed into datasets and downstream analysis

- High attention to detail and strong problem-solving skills

- Ability to manage multiple surveys and programming tasks simultaneously

- Comfortable working in fast-paced, deadline-driven environments

- Experience supporting global or multi-market studies is a plus



All About You

- Enjoy turning research questionnaires and specifications into accurately programmed, reliable surveys

- Meticulous about logic, edge cases, and respondent experience, and take pride in catching issues before launch

- Collaborative, responsive to feedback, and dependable when working against tight fieldwork timelines

- Interested in deepening your technical expertise in survey programming and quantitative research delivery

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.