Job Description
Job Duties
1. Provides assistance to guests through methods such as identifying and sharing information on a variety of Lookout or external community/government resources including services providing: housing, meals, health, treatment, legal and financial needs. Documents guests’ activities and resources used based on guest disclosure and worker provided information.
2. Participates in and oversees various client-focused social and recreational activities.
3. Administer medication to clients and provides medication reminders, in accordance with established policy.
4. Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting.
5. Accompanies guests on outings such as appointments, shopping, and leisure activities. This may include accompanying guests to other sites for services.
6. Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with guests, maintaining statistical data, completing individual files, medication charts and accounting forms.
7. Performs a variety of cleaning duties such as toilet cleaning, bed-making as needed, general clean-up of assigned area and running errands such as laundry.
8. Assists guests with self-care skills through methods such as providing support and encouragement to guests to maintain personal hygiene, housekeeping, meal planning and preparation, financial obligations and appointments.
9. Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as sharing knowledge and information.
10. Observes guests and their environments to ensure the safety of guests and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviours, interacting with guests including observing client behaviour, investigating disturbances, dealing with client emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Records observations for communication to other staff.
11. Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work procedures. Gives tours of services offered by Lookout.
12. Provides direction to guest(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting guest(s), volunteer(s) and/or community placements in completing functions and maintaining their work and attendance schedules.
13. Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
14. Responsible for complying with and contributing to all aspects of health and safety program.
15. Performs other related duties as assigned.