Job Description
Overview
As a Houseperson on the Lodge & Inn team, you'll work to support the housekeeping efforts at the Lodge and Inn at Suncadia with additional support for Suncadia Condos. With a get-it-done attitude, you'll respond to calls for assistance from the homes housekeeping teams, as well as calls from resort leadership and the front desk. With a passtion for guest service, you'll promptly handle calls from our guests staying in the Lodge, Inn, or Condos. As a houseperson, you'll play a vital role in ensuring that our guests experience the beauty of Suncadia while enjoying the comfort and cleanliness of their accommodations.
There's no place like Suncadia.
A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more.
Compensation: $21/hr
We are looking to fill this role as soon as possible
Why join our team?
It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.
- Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
- Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
- A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
- Travel is good for the soul: Experience destinations around the country with team member hotel discounts
- Growth: Opportunities for internal career growth and expansion
- Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
- Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old
*Some benefits may vary based on job status
Responsibilities
• Responsible for working all scheduled shifts
• Assist Housekeeping Leadership with oversight of daily Houseperson operations and workflow
• Monitor, inspect, and verify completion of Houseperson assignments and responsibilities throughout the shift
• Ensure Housepersons maintain cleanliness standards for hallways, storage closets, service areas, and immediate grounds
• Provide direction, coaching, training, and support to Houseperson team members as needed
• Assist with assigning and prioritizing daily duties based on operational business needs
• Communicate effectively with Housekeeping Leadership regarding productivity concerns, maintenance issues, supply shortages, and team performance
• Respond promptly to room attendant, leadership, front desk, dispatch, and guest service calls
• Work independently following instructions as provided
• Keep accurate and legible records of daily work requirements
• Work at a rapid pace throughout the day completing assignments as scheduled
• Ensure the safe keeping of Guest’s Personal Property while working within lodging units by showing Integrity and Honesty at all times
• Ensure cleanliness of halls and immediate grounds
• Stock closets and other assigned areas in an effective, on-going manner
• Maintain effective organization, layout, cleanliness, security, upkeep, and maintenance of all storage closets and facilities
• Other tasks may be assigned in other areas including: Condos, Health and Fitness Centers, Recreational facilities, Public Spaces, Spa and freestanding homes throughout Suncadia Resort
Qualifications
- High school diploma or equivalent preferred
- Prior housekeeping or housekeeping support experience required
- Prior leadership or supervisory experience preferred
- Must be a United States citizen or possess a valid work permit
- Must have a valid Washington State Driver’s License
- Must have conversational English skills (read, write and speak)
- Ability to work a flexible schedule that will include evenings, weekends and holidays
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