Onboarding Specialist I

Who are we?

At MBO we give people the control to do the work they love the way they want.

We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients. By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision.

Why should you apply?

If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do. Position Purpose: The Director, Client Implementation leads to the successful onboarding and implementation of new client partnerships, ensuring a seamless transition from sales to long-term service delivery. This role oversees the planning, execution, and optimization of implementation projects, working closely with cross-functional teams to deliver solutions that meet client requirements, timelines, and quality standards. The Director, Client Implementation serves as a strategic partner to clients, providing guidance, managing expectations, and proactively addressing risks to ensure an exceptional implementation This position is responsible for defining best practices, strengthening operational processes, and driving continuous improvement to maximize client satisfaction and organizational efficiency.

Position Purpose: As an MBO Client Services Onboarding Specialist I, you are responsible for efficiently executing a comprehensive onboarding process and ensuring a seamless experience for Talent engaged by our Enterprise Clients. This role requires daily consultative support to independent contractors and their client representatives throughout the onboarding life cycle, including proactively managing expectations, communicating status and/or challenges related to enrollment progress, and ensuring alignment across MBO’s Client sponsors, stakeholders, and hiring managers.

This position offers an opportunity for individuals who have a passion for driving results, providing strategic assistance to others in support of overall business and client objectives, working with a sense of urgency in collaboration with a cross-functional team within a fast-paced and constantly evolving environment - a team that embraces a growth mindset and ownership culture, focused on solutions that deliver value for enterprise clients, talent, and MBO.

Responsibilities:

• Conduct personalized advisory onboarding calls with independent contractors and assist with “Best Fit” program determination relative to specific enterprise program and MBO operational requirements to ensure efficient and timely completion of all onboarding processes
• Serve as the liaison between the Talent, MBO Program Specialists, and Account Management to create and sustain a differentiated client experience through operational excellence
• Navigate the complex enrollment and compliance requirements associated with engagement of a contingent workforce for our large enterprise client programs
• Lead Talent interactions related to onboarding processes on a regular basis (phone calls, video conferences)
• Report weekly to enterprise stakeholders on enrollment statuses to isolate any issues or inconsistencies and proactively address delays
• Guide client hiring managers on MBO’s onboarding processes, time and expense capture systems and best practices
• Collaborate with Client Services Leadership and Account Management to support strategic initiatives to drive value for the Talent and Clients including problem solving for long term impact and process redesign
• Facilitate MBO program requirement changes and assist with escalations to continually improve efficiencies and client satisfaction
• Participate in the full life cycle of the MBO Client Services including both the Onboarding Specialist and Program Specialist roles

Requirements:

• Bachelor’s degree or equivalent experience (Business, Psychology, Human Resources, Communications, Economics, Finance, or related field)
• A minimum of 3 years of experience working in business process, customer service, human resources, or operations
• Strong operational and organizational skills with proven attention to detail
• Ability to quickly comprehend new concepts and drive them through to execution
• Comfortable navigating different POVs and assisting independent contractors/Talent with the adoption of changes required to achieve their Clients’ business objectives
• Strong strategic written and verbal communication including the ability to confidently deescalate concerns with Talent and Client
• Proven ability to manage multiple critical priorities simultaneously to complete process workflows
• Should be a self-motivated, resourceful team player with strong interpersonal skills and confidence
• High degree of responsiveness, excellent time management skills, and works with a sense of urgency
• Great customer service and analytical skills with ability to easily relate concepts to clients’ environment and connect the bigger picture
• Positive, professional & friendly demeanor
• Good stress tolerance and ability to maintain composure under pressure
• Takes responsibility/ownership of both positive and negative outcomes
• JobDiva, VMS, ATS, Background Screening system experience preferred

Desired Competencies:

• Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment
• Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business
• Strong analytical and problem-solving skills
• Ability to work autonomously
• Attention to detail / detail oriented.
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
• Must be able to communicate with others to exchange information
• Must be able to remain in a stationary position for 50% of the time
• Must be able to occasionally lift or move objects weighing 20lbs or less

Our Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com.

Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.

This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled