Job Description
Join IDEXX as a Customer Relations Representative – Make a Difference Every Day!
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, purpose-driven environment? IDEXX is looking for a talented Customer Relations Representative to join our high-performing Customer Relations team!
In this hybrid role, reporting to the Customer Service Manager, you’ll be the friendly and knowledgeable first point of contact for our veterinary customers—supporting them with our cutting-edge, market-leading diagnostic solutions. Your ability to build strong relationships and solve problems with empathy and efficiency will be key to ensuring every customer interaction is a positive one.
At IDEXX, you won’t just be answering calls—you’ll be making a real impact in the lives of animals and the people who care for them.
What you can expect
Be a key team member in a diverse role assisting our customers and ensuring a premium level of support.
You will manage the customer interface and assist in the effective resolution of customer enquiries.
You will ensure accurate updating and tracking of all customer information and requests.
Build customer loyalty and drive customer education through proactive and caring customer engagement.
You will provide feedback to the business to assist with our improvement initiatives.
Receive comprehensive training in IDEXX and our products and services.
This is a full-time role, Monday to Friday within a rotating roster (hours between 7.30am and 7.30pm) with an occasional Saturday morning.
The Successful candidate…
You will have a passion for creating & delivering an exceptional customer experience while answering a high volume of daily calls & emails.
Outstanding communication skills, particularly with regards to telephone communication.
An aptitude to learn, use initiative and be self-motivated whilst working in a team environment is essential.
You will possess a high level of computer literacy and be able to demonstrate sound problem-solving skills.
An understanding of the veterinary environment, or scientific diagnostic services is desirable, although you will receive comprehensive training.
What We Offer
Continue doing meaningful work that supports the animal health industry
A flexible hybrid environment, empowering you to balance time between home and the office that supports your productivity and wellbeing.
Be part of a collaborative, high-performing team
Competitive annual bonus scheme and compensation review
Career development opportunities within a global organisation known for promoting from within and investing in its people.
Reward and Recognition Programs that celebrate your achievements and enable you to recognise and reward others.
Paid parental leave, supporting you and your family through life’s important moments.
Wellbeing-focused benefits, including free wellness programs, fitness reimbursements, and access to paid volunteer days.
Great employee perks including $500 per year towards diagnostic testing for your pets, and a pet friendly workplace.
Tenure recognition, including additional days off and bonus payments as you reach key career milestones.
Why IDEXX?
At IDEXX, you’ll be part of a supportive global community built on collaboration, innovation, and purpose. You’ll work alongside experienced TA professionals and contribute to meaningful work that supports the health and wellbeing of animals around the world. We’re proud of the work we do because it matters. As a global leader in diagnostics and innovation, we help keep pets healthy, ensure safe water, and support sustainable farming. With customers in over 175 countries and a team of 10,000+ people, we’re united by a shared purpose and a culture that values learning, respect, and impact.
Let’s pursue what matters — together.
If you’re passionate about delivering an exceptional customer experience and enjoy solving with empathy and efficiency, we’d love to hear from you—apply today
IDEXX is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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