Customer Service Team Lead

With limited supervision and following standard operating procedures, this role provides excellent customer care by receiving and responding to business-to-business or business-to-customer calls, processing and scheduling orders and coordinating the delivery and service of durable medical equipment. This role may have a primary focus on intake of calls scheduling or dispatching. In addition, this role acts as a lead to address escalated calls or issues, provide guidance to others, and coordinate and delegate workflow to the team.