Job Description
ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you!
We are currently seeking a Commercial Account Specialist to support our Florida Area. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully.
Essential Job Duties
- Handle inbound calls by asking probing questions to uncover sales and service opportunities
- Making outbound calls as the primary point of contact for Commercial Accounts Receivable
- Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
- Partnering with Service Schedulers to ensure tank sets are scheduled properly
- Address commercial customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
- Handle each call with a high level of professionalism, warmth and eagerness
- Hold a thorough understanding of policies and procedures related to safety, product delivery and service
- Provide timely and accurate information on customer order status
- Building relationships with Accounts Payable to assist with the collection of customer payments
- Enter and update customer account information in CARGAS and payment / customer portal programs
- Manage billing process for Transport business and Bid Accounts
- Assisting with Customer Service Representative duties as needed
- Occasional travel of 5-10% to learn different commercial account processes
Education and Experience:
- 3+ years of Customer Service experience (Call center experience preferred)
- Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
- Previous experience with CARGAS and payment / customer portal programs required
- Working knowledge of Minnesota and Heartland commercial accounts
- Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
- Excellent computer skills including Microsoft office and data entry skills
- Ability to organize, multi-task and prioritize assignments in a fast-paced environment
- High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
- Able to work a flexible schedule
PERKS WITH US!
- Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
- Disability and life insurance
- Paid time off that increases with tenure
- Daily Pay Option that offers great flexibility and financial control
- Employee training programs with career development/advancement opportunities
- Employee recognition program
- Quarterly bonus potential
- Paid maternity and parental leave benefits
- Tuition reimbursement program
This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.
ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.