Job Description
PAS Representative 1- Emergency Room
Position Description:
The Patient Access Representative (PAS) will perform outpatient and inpatient registration functions. You will provide general information to hospital users, patients, and families, ensure that patients meet financial requirements or assist in payment plan, provide excellent patient focused customer service, communicate effectively to service delivery areas to maximize patient flow and customer service.
Supervisory Responsibilities:
- N/A
Duties and Responsibilities:
- Customer Service/Information Desk
- Up-Front Collections/Cashier
- Emergency Department Registration
- Outpatient Registration
- Outpatient Surgery and Special Procedure
- Inpatient & Observation Registration
- Insurance Verification
- Other duties as assigned by supervisor or team lead.
Nothing in this job description restricts MH ability to assign, reassign or eliminate duties and responsibilities of this job at any time. MH does not restrict the tasks that may be assigned. Critical features of this job have been described; those features may be changed at any time due to reasonable accommodation or other reasons deemed appropriate by MH.
Required Skills and Abilities:
- Clear, effective communication skills with others
- Knowledge of medical terminology
- Detail orientation
- Ability to work cooperatively with people and to maintain an objective attitude.
- Ability to exercise tact and initiative.
- Excellent written and verbal communication skills.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of standing, bending and reaching.
- Must be able to lift up to 15 pounds at times
Education/Experience:
- High school diploma or equivalent required
- A minimum of 1 years’ experience in healthcare or customer service setting is preferred with a work record that demonstrates:
- Previous experience required in one or more of these settings:
- Customer Service Setting
- Hospital or Clinic setting
Licenses/Certifications:
- CAC certification preferred or obtained within 3 months of employment.
Non-discrimination Statement:
It is the policy of McKenzie Health not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.