Back to jobsRespond to customer inquiries via phone, email, or in-person.
Provide updates on order status, shipping, and delivery timelines.
Resolve complaints and issues related to orders, shipments, or inventory.
Process incoming orders accurately using warehouse management systems.
Track shipments and ensure timely delivery.
Coordinate with warehouse staff to ensure order accuracy and fulfillment.
Maintain records of customer interactions, transactions, and feedback.
Generate packing slips, shipping labels, and inventory reports.
Work closely with warehouse, logistics, and sales teams.
Support project planning and execution related to warehouse operations.
Identify inefficiencies in customer service or warehouse processes.
Propose and implement solutions to enhance service quality.
