Catering Manager

Manage all aspects of assigned events - ensure guest satisfaction. Meet with client and/or planner prior to event and ensure BEO is updated with any changes. Oversee the execution and cleanup of catering functions. Attend and engage in daily pre-function meetings for staff to familiarize them with the needs of each event. Collaborate with the event planner to ensure seamless guest service. Monitor and maintain the banquet department's systems and equipment to ensure their optimum performance. Assist with set-up and breakdown of event spaces; including transporting to and from events. Provide continuing supervision, training and coaching of assigned staff to improve service. Promptly address and find resolution to guest concerns escalate to supervisor when necessary. Provide reports as needed. Communicate with EPO and Associate Director of Catering to ensure high quality presentations in all aspects of the operation with a focus on attention to detail. Ensure that proper temperature levels for all food products during transportation, pre-service holding and service meet food safety compliance at all events. Keep department, storage rooms and equipment clean at all times ensuring compliance with state, local board of health and department sanitation guidelines. Ensure organization of the banquet departments’ storage rooms and work with Steward department to establish par levels for supplies and equipment. Ensures proper handling, cleaning and sanitation of equipment, china, glass and silverware. Knowledge, Skills and Abilities Ability to work evenings and weekends. Ability to effectively communicate with a variety of clients and colleagues. Ability to work in a fast-paced stressful environment. Knowledgeable of food safety protocols. Knowledge of Microsoft Suite other scheduling and invoicing programs. Physical Requirements Ability to lift and transport up to 40lbs.