E T Consultant

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context: The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Department Context: The World Bank Group Technology Office (ITSTO) defines and executes the technology strategy for the World Bank Group, ensuring that technological investments and standards deliver secure, resilient, and efficient platforms to support global operations. Through strategic planning, enterprise architecture, platform engineering, and core infrastructure management, ITSTO aligns technology initiatives with the Bank Group’s mission and business objectives. ITSTO drives technology-enabled innovation, modernizes infrastructure, and enhances organizational agility. By fostering collaboration across all World Bank Group entities—including IBRD, IDA, IFC, MIGA, and ICSID—ITSTO leverages technology as a catalyst for accelerating development impact and advancing digital transformation. Its leadership ensures that technology serves as a strategic enabler for achieving the Bank Group’s development goals, empowering the institution to address emerging challenges and opportunities with greater efficiency and effectiveness. As a unit within the Finance ITS (ITSTO), ITSSG is responsible for defining technology strategy and governance frameworks to align technology initiatives with WBG’s business goals. The unit fosters cross-functional collaboration among tech teams, business units and external partners to ensure WBG’s needs are met. ITSSG promotes governance and process alignment to catalyze business agility and optimizes technology investments to enable innovation, efficient scaling, compliance, resilience, and sustainability. Job Description: The role is responsible for designing, migrating, and managing enterprise analytics solutions on the ServiceNow Platform Analytics framework, while delivering advanced operational and management reports using Power BI and Tableau. The position also requires strong database querying and data‑modeling expertise to ensure reliable, performant, and well‑designed analytics solutions that support data‑driven decision‑making across the organization. Essential Job Functions: • Lead the adoption and use of ServiceNow Platform Analytics for reports and dashboards, including migration from legacy ServiceNow reporting frameworks. • Design, configure, and maintain interactive dashboards and visualizations across ITSM area and custom ServiceNow applications. • Analyze reporting requirements and translate business needs into scalable analytics solutions. • Develop and publish operational and executive‑level dashboards using Power BI and Tableau, sourcing data from ServiceNow and other enterprise systems. • Ensure data accuracy, performance optimization, and reuse of analytics components across platforms. • Write, optimize, and maintain SQL to support reporting, analytics, and data validation needs. • Design and maintain logical and physical database models to support reporting and analytics use cases. • Ensure data quality, integrity, performance tuning, and reuse of analytics components across platforms. • Collaborate with platform owners, developers, data teams, and stakeholders to align analytics solutions with enterprise standards and platform roadmaps. • Provide production support, documentation, and knowledge transfer for analytics and reporting solutions. • Perform day-to-day administration of the ServiceNow Platform dashboards, Power BI and Tableau dashboards. • Provide support, documentation, and knowledge transfer for analytics solutions. • Develop necessary development documentation as needed e.g., project plan, technical design, developer notes, user manual etc.