Job Description
We are recruiting a Client Care Coordinator to manage all aspects of future and day-to-day care delivery planning.
Guardian Angel Carers is a warm, professional home care agency supporting individuals and families across Wimbledon, Kingston and the surrounding areas. We help people remain independent at home, with compassionate home help and care at home tailored to their unique needs.
As Client Care Coordinator you will be professional, a great communicator, exceptionally well organised and calm under pressure!
Your experience will include:
Previous experience of at least two years as a home care carer
Previous experience in a supervisory or coordination position
Awareness of confidentiality procedures
Awareness of HR processes
You will be able to demonstrate:
Solid planning, scheduling and problem-solving skills
Excellent communication and customer care skills
Team player mentality
Ability to quickly develop good rapport with people
Flexible, enthusiastic and can-do attitude
Good literacy and numeracy
Organised and professional at all times
Proficient use of computer, Microsoft office suite and databases
Accurate data recording
The role will include:
Optimally allocate CareAngels based on skills, availability, experience and client needs to deliver the best quality care and support to each of our clients
Organise CareAngel rotas to minimise travel between clients and ensure guaranteed hours are allocated, where necessary
Respond efficiently to day-to-day changes in client care needs and CareAngel availability, communicating professionally to all concerned
Accurately record all changes to scheduled visits in a timely manner to ensure clear visibility and full traceability
Maintain accurate and professional written communication
Monitor all relevant aspects of the care management system
Undertake on call duties as per the office colleague rota
We will offer you:
Competitive salary (upon application)
Paid holiday and pension contributions
Paid training
Health And Social Care Diploma / NVQ funding
Career progression opportunities
If you would like any more information on our vacancies please call the recruitment line on 0203 1501 888