Reservations Agent - Full-time

Black Desert Resort, located in the stunning landscape of Southern Utah, offer unique ultra-premium and wellness experiences amidst breathtaking natural scenery. Black Desert Resort features world-class accommodations, exceptional dining options, and a variety of premium amenities, including a championship 19-hole golf course designed by Tom Weiskopf. 

Job Summary:

The Reservations Agent will be the first point of contact for our guests, assisting them with reservations, providing information about our facilities and services, and ensuring a smooth and pleasant booking experience. This position requires excellent communication skills, a passion for customer service, and a desire to contribute to a premier hospitality experience.

Job Specifications:

Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Full-Time
Pay Rate: $15 - 17/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Benefits: Comprehensive health insurance, 401K with company match, employee dining room, flexible time off, exclusive resort discounts, and employee complimentary hotel stay program.
• Team-Focused Environment: Be part of a supportive reservations team committed to quality service and hospitality.
• Career Growth: Opportunities to advance in reservations, sales, and leadership.

Key responsibilities including but not limited to

• Handle incoming calls and emails for room reservations, modifications, and cancellations.
• Provide detailed information about resort amenities, services, room types, and rates.
• Use the reservations system to check availability and book reservations accurately.
• Assist guests with special requests and inquiries in a professional and courteous manner.
• Collaborate with other resort departments to ensure guest requirements are met.
• Process reservation-related paperwork and maintain accurate records.
• Follow up on guest bookings and confirmations.
• Identify and maximize room sales opportunities to enhance revenue.
• Address and resolve any issues or concerns that arise during the reservation process.
• Maintain up-to-date knowledge of resort events, promotions, and policies.
• Other duties as assigned.

• Previous experience in customer service or reservations is preferred but not required.
• Strong verbal and written communication skills.
• Proficiency in computer systems and ability to learn reservation management software.
• Excellent phone etiquette and customer service orientation.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Detail-oriented with good organizational skills.
• Flexibility to work in shifts, including weekends and holidays.

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