Change Management Analyst

Summary

Jewelers Mutual is seeking an experienced, detail-oriented Change Management Analyst to serve as a key contributor to our IT change governance and major incident review practices. This role owns the facilitation and administration of the Change Advisory/Approval Board (CAB), leads After Action Reviews (AARs) and Root Cause Analyses (RCAs) for significant incidents, and develops reporting that enables continuous improvement across Technology.

The ideal candidate brings a strong understanding of change management best practices (ITIL or equivalent), excellent facilitation and communication skills, and the ability to partner effectively with both technical and business stakeholders.