Swedish-speaking Fintech Account Support in Sofia, Bulgaria

Workster is partnering with a leading Fintech company to recruit a Swedish-speaking Customer Support Analyst for their office in Sofia, Bulgaria.

In this role, you will provide customer support for money transfer transactions, assisting customers with any issues, inquiries, or concerns they may have. You will handle customer interactions via phone, chat, and email, ensuring a seamless and positive experience.

This is a full-time, on-site position, offering the opportunity to work in an international and fast-paced environment.

Your Role

• Assist customers with money transfer transactions and address any concerns
• Provide support via phone, chat, and email
• Investigate and resolve transaction-related issues efficiently
• Ensure customer satisfaction by delivering professional and timely assistance
• Escalate complex cases when necessary, ensuring proper follow-up
• Maintain accurate records of interactions and resolutions

Your Requirements

• Fluent Swedish (C1) and proficient English (B2)
• Strong communication and problem-solving skills
• Ability to handle sensitive financial transactions with accuracy and professionalism
• Comfortable working in a fast-paced, customer-focused environment
• Willingness to complete an 11-week on-site training program
• Flexible to work shifts between 09:00 – 21:00, Monday to Sunday (varied shift lengths: 4h / 6h / 8h)

The Offer

• Stable and long-term employment with career development opportunities
• Fully paid training program
• Private health insurance for added security
• Work for a leading global company in a multicultural team
• Relocation package available for candidates moving from outside Bulgaria
• Collaborative and dynamic work environment

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