Customer Support Representative – Croatian & Serbian Foundever

Workster is partnering with a leading BPO provider to recruit a Customer Support Representative who is fluent in both Croatian and Serbian, to join a growing customer care team in Budapest. This position supports a global e-commerce platform, where you’ll assist customers across multiple communication channels and ensure a top-tier service experience.

This is an exciting opportunity for multilingual professionals to build a long-term career within a stable and fast-paced environment.

Key Responsibilities

• Communicate with customers via phone, email, and chat to resolve inquiries and provide information about products and services
• Manage customer orders and ensure a smooth post-purchase experience
• Address complaints and issues by following proper documentation and escalation procedures
• Ensure timely resolution of issues in line with company standards
• Identify opportunities to improve support processes and contribute ideas for service enhancement
• Maintain accurate and up-to-date customer records in the database
• Report recurring or high-impact issues to the relevant internal teams for further action
• Ensure adherence to internal procedures and quality standards

Requirements

• Native or fluent in Croatian and Serbian, with solid verbal and written communication skills
• Good command of English (minimum B2 level)
• Completed high school education or equivalent
• Previous experience in customer service is an advantage
• Strong problem-solving skills and the ability to manage difficult conversations with empathy
• Highly motivated, detail-oriented, and organized
• Able to adapt quickly to a fast-paced and evolving environment
• Good numerical and reasoning skills

The Offer

• Attractive remuneration package with performance bonuses (after the 3rd month)
• Fixed working schedule: Monday to Friday, 8:00AM – 5:00 PM
• Signing bonus provided
• Fully paid training included from day one
• Meal allowance
• Access to internal development opportunities
• Employee discounts with local and international partners
• Subscription to an employee assistance/wellbeing program

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