French Support Specialist – Streaming Platform Cognizant

Workster is collaborating with a leading multinational technology company to recruit a French-speaking Customer Support Agent for their office in Lisbon. The selected candidate will provide support to customers holding premium memberships on a popular streaming platform.

Your Role

• Engage with customers via multiple communication channels, including phone, email, and chat.
• Deliver exceptional service to ensure customer satisfaction and maintain professionalism.
• Address customer complaints, propose solutions, and resolve issues within specified timeframes.
• Diagnose customer problems, troubleshoot effectively, and provide actionable resolutions.
• Escalate issues to appropriate departments or senior representatives when necessary.
• Work collaboratively with other team members to resolve and close support tickets efficiently.
• Accurately document actions, categorize cases, and flag potential bugs for the engineering team.
• Keep all relevant job-related administrative documents updated and maintained.

Your Qualifications

• Native or fluent proficiency in French (spoken and written) and a strong command of English (minimum B2 level).
• At least 1 year of experience in customer support, ideally within a contact center environment.
• Outstanding verbal and written communication skills, capable of simplifying technical concepts for non-technical users.
• Resourceful, adaptable, and calm under pressure, with excellent problem-solving skills.
• Proven ability to meet deadlines with minimal supervision while maintaining high-quality results.
• Strong ability to work independently yet remain an effective team collaborator.

The Offer

• Competitive salary package tailored to experience, skills, and performance.
• Opportunity to join a creative and dynamic team in a positive and supportive environment.
• Access to training, tools, and guidance to maximize professional potential.
• Meal allowance provided for all working days.
• Rotational shift schedule from Monday to Friday, 8:00 AM to 6:00 PM.
• Transportation allowance to support daily commutes.
• Comprehensive private health insurance coverage.
• Annual performance-based bonus.
• Relocation support, including assistance in finding suitable housing.

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