Senior People Operations Manager (84398)

Company Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con is Everywhere Security Matters.

Job Description

This role leads the Employee Experience function within People Operations. The focus is simple: understand what’s happening across the workforce, identify what needs to improve, and help drive the changes that make a real difference in engagement and retention.

In this role, you’ll spend time reviewing employee feedback, attrition trends, and operational data to spot patterns and gaps. From there, you’ll work with teams across the business to turn those insights into practical solutions—whether that’s improving how we recognize employees, strengthening engagement efforts, or finding better ways to reconnect with former employees and support their return.

You’ll partner closely with Operations, Scheduling, Recruiting, and Employee Assistance to move work forward and make sure initiatives don’t stall out. Success in this role comes from being able to connect the dots, bring forward ideas, and follow through until improvements are in place and working.

Role Responsibilities

Team Leadership & Program Ownership

• Lead and manage the Employee Experience team, ensuring alignment with organizational priorities
• Own the development and execution of employee experience, engagement, and retention programs
• Provide direction, coaching, and performance management to team members
• Ensure alignment of team goals with organizational priorities
• Foster a high-performance, mission-driven team culture

Workforce Insights & Strategy

• Analyze workforce data including attrition trends, survey results, and operational metrics
• Identify trends, risks, and opportunities impacting workforce stability
• Translate insights into actionable strategies and recommendations for leadership
• Support development of reporting tools and dashboards to improve visibility and decision-making

Engagement, Recognition & Lifecycle Programs

• Lead employee engagement initiatives including surveys, feedback loops, and action planning
• Oversee and evolve recognition programs to increase participation and impact
• Identify critical moments in the employee lifecycle and implement improvements to enhance experience
• Ensure alignment between engagement initiatives and retention outcomes

Retention & Workforce Re-Engagement

• Lead efforts to reduce attrition and improve workforce stability
• Oversee programs focused on reconnecting with former employees and supporting their return to work
• Partner with Scheduling and Operations to improve re-onboarding and workforce utilization
• Track results and adjust approaches based on what’s working and what isn’t

Cross-Functional Collaboration

• Partner with Operations, Scheduling, Recruiting, and Employee Assistance to implement initiatives
• Identify root causes of workforce challenges and drive aligned action plans
• Facilitate collaboration to ensure adoption and execution of programs across teams
• Support leadership in aligning priorities across departments

Process Improvement & Program Development

• Develop and refine SOPs, workflows, and program structures to improve efficiency and consistency
• Identify opportunities to enhance tools, reporting, and operational processes
• Standardize best practices across engagement, retention, and experience initiatives

Role Qualifications

• 5+ years of experience in employee experience, human resources, operations, or related field
• Experience with workforce analytics, engagement programs, or retention initiatives preferred
• Strong analytical skills with the ability to interpret data and identify trends
• Experience with tools such as Excel, Salesforce, survey platforms, or similar systems
• Proven ability to manage programs and drive initiatives from concept through execution
• Strong communication and collaboration skills across cross-functional teams
• Ability to balance strategic thinking with operational execution
• Strong organizational skills with attention to detail and follow-through

This position is pivotal to shaping Inter-Con’s understanding of officer engagement and retention. Your work will directly inform leadership strategies, training priorities, and workforce initiatives across the company. As part of the People Operations team, you’ll gain experience in both qualitative and quantitative people analytics, develop your communication and storytelling skills, and build a foundation for future growth in Human Resources, People Analytics, or Employee Experience functions.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.