Practice Director, Business Central

About the position:

Velosio is looking for a Practice Director to be an integral leader of the Microsoft Dynamics 365 Business Central Practice.  

As a Practice Director at Velosio, you will be responsible for the strategic leadership, operational management, and successful delivery of the Microsoft Dynamics 365 Business Central  (D365) practice offerings

This role oversees a team of consultants and managers, drives revenue growth, ensures high client satisfaction, and develops best practices to deliver exceptional value to clients. 

The Practice Director partners with internal Business Development (BD) & Account Management (AM) teams to drive D365 BC sales efforts, develop relationships with prospects and clients, and the leadership of consulting managers and consultants

The Practice Director will partner with the organization, creating additional business for the D365 BC team, while ensuring the staff is optimally utilized and delivering high-quality service to clients

The Practice Director provides ultimate vision, direction, and oversight, leading the overall practice functions

The Practice Director is expected to lead the team with the intent to operate a growth-oriented and financially healthy practice, where engagement risk is identified early and mitigated. 

Your day might look like:

• Define and execute the practice's strategic vision, align practice goals with overall organizational objectives, and identify market trends and growth opportunities. 

• Ensure successful delivery of all BC projects and effectively manage associated issues and risks to ensure on-time and on-budget implementation delivery that meets clients' needs and

  , leveraging on/offshore teams.  

• Continually plan BC project delivery to achieve an optimal mixture of new business and services from existing clients. 

• Provide monthly practice revenue commitment on a 3-month rolling basis per the monthly schedule.  

• Drive individual and team-level utilization to achieve a minimum of 75% consistently.  

• Maintain consistent and timely communication with BC team members to keep abreast of resource commitments, client issues, and concerns, and intervene appropriately as needed. 

• Continuously coach and mentor consulting managers and all levels of consultants within the BC practice and actively ensure adequate staffing levels and team member engagement. Proactively partner with HR in BC recruitment efforts and champion Velosio within the industry to create and maintain a pipeline of qualified candidates, while investing in developing current BC team members to foster optimum engagement levels. 

• Oversee performance management processes, including setting clear performance expectations, conducting regular reviews, providing constructive feedback, and supporting professional development to ensure individual and team goals align with organizational objectives. 

• Proactively manage risk throughout all implementation phases, including client expectations, engagement complexity, quoted estimate, consultant skill level, and/or any additional areas that could impact deliverables, and leverage the Velosio