Job Description
NHS Relationship Manager
Medical Concierge Centre
Corporate Head Office, 47 Nottingham Place
Full time: 37.5 hours per week, Monday – Friday
When you’ve spent your career caring for patients, you understand that great outcomes depend on more than clinical excellence alone. They rely on trust, communication and the ability to navigate complex systems with empathy and clarity. This role brings those skills together, giving you the opportunity to use your clinical background in a different way, while staying closely connected to patient care and system impact.
Based at our London Corporate Head Office, this role sits within the Medical Concierge Centre and focuses on building strong, trusted relationships across NHS Trusts. You’ll play a key part in supporting patients who choose to transfer from the NHS into HCA Healthcare UK hospitals, ensuring pathways are clear, timely and centred around individual needs. Working closely with clinical, operational and commercial colleagues, you’ll help shape how these partnerships develop and grow.
You’ll have visibility across the organisation, autonomy to manage your relationships and the opportunity to influence how services evolve in response to NHS pressures and priorities. It’s a role for someone who understands the NHS from the inside and is motivated by improving patient flow, experience and outcomes through collaboration.
At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.
What you’ll do
- Build and maintain strong relationships with key NHS Trust stakeholders, positioning the Medical Concierge Centre as a reliable and responsive partner.
- Grow NHS transfer activity into HCA Healthcare UK hospitals by developing structured engagement and pathway plans aligned to business priorities.
- Use data, referral trends and stakeholder feedback to identify opportunities, remove barriers and improve the transfer experience for patients.
- Deliver education and engagement sessions with clinical and operational teams across priority Trusts to build awareness and confidence in the NHS transfer pathway.
- Work closely with senior colleagues across development, operations and marketing to support service improvement, performance monitoring and growth initiatives.
What we’re looking for
- A degree‑educated clinician with current professional registration and a strong understanding of NHS structures and pathways.
- Proven experience in relationship management, partnership development or business development within healthcare.
- Commercial awareness, with the ability to interpret performance data and translate insight into practical action.
- Confident communication and influencing skills, with credibility across both clinical and non‑clinical audiences.
- A proactive, resilient approach, with flexibility to travel and adapt working hours to support stakeholder engagement.
Location and working pattern
This is a full‑time, London‑based role, working from our Corporate Head Office with regular travel across NHS Trust sites as required.
Why join HCA Healthcare UK
You’ll be part of a supportive, inclusive community where your clinical experience is valued and your contribution is recognised. We offer opportunities to grow your career, exposure to senior stakeholders and the chance to help shape how independent and NHS services work together to support patients.
If this role reflects how you’d like to use your clinical expertise and relationship‑building skills, we’d love to hear from you.