Real Time Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Real Time Analyst in the United States.

This role plays a key part in ensuring the smooth daily operation of a global contact center by monitoring real-time performance and supporting workforce scheduling accuracy. You will track service levels across multiple communication channels, helping teams stay aligned with demand and operational targets throughout the day. The position involves close collaboration with supervisors and workforce leadership to adjust schedules, manage adherence, and respond quickly to operational changes. You will also support reporting, timekeeping accuracy, and intraday workforce adjustments across different time zones. Working in a fast-paced, real-time environment, you will help maintain efficiency and consistency in customer service delivery. This is an operationally critical role suited for someone detail-oriented, organized, and comfortable working with dynamic scheduling systems.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Real Time Analyst in the United States.

This role plays a key part in ensuring the smooth daily operation of a global contact center by monitoring real-time performance and supporting workforce scheduling accuracy. You will track service levels across multiple communication channels, helping teams stay aligned with demand and operational targets throughout the day. The position involves close collaboration with supervisors and workforce leadership to adjust schedules, manage adherence, and respond quickly to operational changes. You will also support reporting, timekeeping accuracy, and intraday workforce adjustments across different time zones. Working in a fast-paced, real-time environment, you will help maintain efficiency and consistency in customer service delivery. This is an operationally critical role suited for someone detail-oriented, organized, and comfortable working with dynamic scheduling systems.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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