Senior Customer Insights Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Insights Analyst in United States.

This role sits at the intersection of data analytics, customer experience, and strategic decision-making, focusing on uncovering the root causes behind customer escalations, cancellations, and retention risks. You will transform complex customer and operational data into clear, actionable insights that directly influence product, support, and customer success strategies. Working within a cross-functional CX Insights environment, you will partner closely with senior stakeholders across Customer Success, Product, Support, and Operations to identify patterns and drive meaningful improvements. The role requires strong analytical thinking, business judgment, and the ability to translate data into compelling narratives that lead to action. You will help establish structured frameworks for understanding customer friction and improving retention outcomes. This is a high-impact position where your insights directly shape customer experience and long-term business performance.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Insights Analyst in United States.

This role sits at the intersection of data analytics, customer experience, and strategic decision-making, focusing on uncovering the root causes behind customer escalations, cancellations, and retention risks. You will transform complex customer and operational data into clear, actionable insights that directly influence product, support, and customer success strategies. Working within a cross-functional CX Insights environment, you will partner closely with senior stakeholders across Customer Success, Product, Support, and Operations to identify patterns and drive meaningful improvements. The role requires strong analytical thinking, business judgment, and the ability to translate data into compelling narratives that lead to action. You will help establish structured frameworks for understanding customer friction and improving retention outcomes. This is a high-impact position where your insights directly shape customer experience and long-term business performance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

#LI-CL1