Senior Manager of Support (L1)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager of Support (L1) in Canada.

This role leads a high-impact Tier 1 Support organization within a fast-paced, omnichannel SaaS and healthcare technology environment.
You will be responsible for shaping strategy, performance, and operational excellence across phone, email, chat, and AI-enabled support channels.
The position plays a key role in transforming frontline support into an AI-first, customer-centric function focused on speed, empathy, and scalability.
You will manage and develop frontline leaders while building a culture of accountability, continuous improvement, and customer obsession.
A strong emphasis is placed on data-driven decision-making, workforce optimization, and operational analytics to enhance efficiency and experience.
You will collaborate closely with cross-functional teams including Product, Engineering, and Customer Success to resolve root causes and improve service outcomes.
This is a remote-friendly leadership role offering the opportunity to shape modern support operations at scale across a distributed organization.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager of Support (L1) in Canada.

This role leads a high-impact Tier 1 Support organization within a fast-paced, omnichannel SaaS and healthcare technology environment.
You will be responsible for shaping strategy, performance, and operational excellence across phone, email, chat, and AI-enabled support channels.
The position plays a key role in transforming frontline support into an AI-first, customer-centric function focused on speed, empathy, and scalability.
You will manage and develop frontline leaders while building a culture of accountability, continuous improvement, and customer obsession.
A strong emphasis is placed on data-driven decision-making, workforce optimization, and operational analytics to enhance efficiency and experience.
You will collaborate closely with cross-functional teams including Product, Engineering, and Customer Success to resolve root causes and improve service outcomes.
This is a remote-friendly leadership role offering the opportunity to shape modern support operations at scale across a distributed organization.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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